POLO ELITE

Products are manufactured within 2 to 5 business days and then shipped internationally. Delivery times vary by destination: typically 3 to 7 business days for the United States and Europe, and 10 to 30 business days for Latin America and the rest of the world. Overall, orders may take between 1 and 4 weeks to arrive, depending on the country.

Defective Items

If your order arrives with a manufacturing defect or shipping damage, please contact us within 30 days with photos of the issue. We will review your case and, if applicable, send a replacement at no additional cost.

Lost Orders

If your order doesn't arrive within the estimated delivery time, we will review the tracking information and arrange a replacement.

Size or Product Changes

Because we work with print-on-demand production, we do not accept returns or exchanges due to incorrect sizing or personal preference. Please check the size guide before placing your order.

Incorrect Addresses

If the customer enters an incorrect address and the order is returned, they will be responsible for paying a new shipping fee to resend the package.

Defective Product Claim Process

If you receive a product with any defect, please email us at thirdworldquality@gmail.com. Include a brief description of the issue in the subject line, and attach photos or a detailed explanation in the message. Our team will review your case and get back to you promptly to arrange a solution.

Yes. We take your privacy seriously and use secure, encrypted systems to protect your information. Shopify uses SSL encryption, is PCI compliant, and does not sell customer data. Your personal data is only used to process and deliver your order, and it is never sold or shared with third parties for marketing purposes. We follow industry-standard security practices to ensure that your information stays safe at all times.