Refund policy

RETURNS

Some items are made to order and some are stocked. Read the product page and size guide before ordering.

BROKEN, FAULTY, OR NOT WHAT YOU ORDERED

We fix it. Replacement or refund, your call, and you do not pay to send a faulty or incorrect item back. Email thirdworldquality@gmail.com within 30 days of delivery with your order number and a photo. We will tell you whether a return is needed.

CHANGED YOUR MIND

Tell us within 14 days after delivery. The item must be unworn, unwashed, unaltered, with tags attached and in its original packaging. You cover return postage. Contact us before sending anything. If the return is accepted, we will provide the return address and instructions.

EU AND UK

If consumer law where you live gives you stronger rights, those rights apply. EU and UK customers may cancel an eligible online order within 14 days after delivery without giving a reason. Tell us within that period and send the goods back within 14 days after telling us. We will reimburse the eligible amount, including standard outbound delivery charges where required by law, within 14 days after we receive the goods or evidence that you sent them back.

WRONG SIZE

Between sizes, take the larger. If it does not work we will make sure you are taken care of. Message us.

NEVER SHOWED UP

If tracking stops updating or a parcel is marked delivered but is not with you, contact us with your order number. We will investigate with the carrier and tell you the available remedy.

WE CANNOT TAKE BACK

Worn, washed, or altered items. Gift cards. Sealed goods that are not suitable for return for hygiene reasons after the seal has been removed. This does not limit your rights if an item is faulty or not what you ordered.

MONEY BACK

Approved refunds go to the original payment method. Your bank or payment provider controls when the credit appears.

thirdworldquality@gmail.com. Put your order number in the subject line.